Refund policy
Our Return Policy
We want you to love your Alpine Dirndl purchase. If you're not completely satisfied, we're happy to accept returns within 14 days of delivery.
Eligibility
To qualify for a return, your item must be:
- Unused and unworn
- In its original condition with all tags attached
- Returned in the original packaging
Items that are damaged, altered, or missing tags cannot be accepted for return.
How to Initiate a Return
- Contact us at alpinedirndl@gmail.com within 14 days of receiving your order.
- Include your order number and the reason for your return.
- We will respond within 1–2 business days with return instructions.
Return Shipping Cost
Buyer will cover the return shipping cost. Once your return is approved, buyer will send back item.
Refunds
Once we receive and inspect your returned item, we will process your refund promptly. The refund will be issued to your original payment method. Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Custom or made-to-order pieces
- Items returned after the 14-day window
Questions?
If you have any questions about your return, don't hesitate to reach out to us at alpinedirndl@gmail.com. We're happy to help.