FAQs

Frequently Asked Questions

alpinedirndl.com

We have put together answers to the most common questions our customers ask. If you cannot find what you are looking for, please contact us at Alpinedirndl@gmail.com and we will get back to you as soon as possible.

Orders & Payments

Q: How do I place an order?
Simply browse our store, select your size and preferred style, and add items to your cart. Proceed to checkout, enter your delivery details, and complete your payment. You will receive an order confirmation email shortly after.

Q: What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed securely through our Shopify-powered store.

Q: Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure fast dispatch. If you need to make a change or cancel, please contact us immediately at Alpinedirndl@gmail.com. We cannot guarantee changes once an order has entered the fulfillment process.

Q: Will I receive an order confirmation?
Yes. As soon as your order is placed successfully, you will receive an automated confirmation email with your order details. Please check your spam folder if you do not see it within a few minutes.

Q: Is it safe to shop on alpinedirndl.com?
Absolutely. Our store runs on Shopify with SSL encryption, meaning all your personal and payment information is fully protected at all times.

Sizing & Fit

Q: How do I find my correct size?
Please refer to our detailed Size Guide at alpinedirndl.com/pages/size-guide. We provide full measurement charts in both centimetres and inches for dirndls, blouses, lederhosen, shirts, and shoes.

Q: What if I am between two sizes?
We always recommend sizing up if you are between sizes. This is especially important for lederhosen, as genuine leather has very little stretch compared to fabric.

Q: Do lederhosen stretch over time?
Yes. Genuine leather lederhosen will naturally loosen by approximately 0.5 to 1 inch after 2–3 wears as the leather breaks in and moulds to your body shape.

Q: My bust and waist are different sizes on the dirndl chart. Which size should I choose?
Always size based on your bust measurement for dirndls. The waist can easily be adjusted by a local tailor if needed.

Q: Do you offer custom sizing?
At this time we do not offer made-to-measure garments. However, our size range covers XS through to 3XL and our team is always happy to advise you. Contact us at Alpinedirndl@gmail.com.

Q: Can I get personal sizing advice before ordering?
Yes, absolutely. Send us your measurements along with the product you are interested in and we will personally recommend the best size for you.

Shipping & Delivery

Q: Where do you ship from?
We ship from warehouses in both the United Kingdom and the United States. Your order is automatically dispatched from the location closest to your delivery address.

Q: How long does dispatch take?
All orders are dispatched within 3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

Q: How long will delivery take?
Once dispatched, delivery typically takes 7 to 10 business days for both UK and US customers.

Q: Do you ship internationally?
Yes, we ship to many countries worldwide. International delivery times and any applicable customs fees will vary by destination.

Q: Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to monitor your delivery in real time.

Q: What if my order has not arrived within the estimated timeframe?
First, check your tracking link for the latest update. If your order appears significantly delayed, please contact us at Alpinedirndl@gmail.com and we will investigate with the carrier.

Returns & Refunds

Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unworn, and returned in their original condition with all tags attached.

Q: Who pays for return shipping?
Buyer covers the return shipping cost. Once your return is approved, we will provide return instructions.

Q: How do I start a return?
Contact us at Alpinedirndl@gmail.com within 14 days of receiving your order. Include your order number and the reason for your return.

Q: How long does a refund take?
Once we receive and inspect your returned item, we will process your refund promptly. Please allow 5 to 10 business days for the amount to appear in your account.

Q: Can I exchange an item for a different size?
Please contact us at Alpinedirndl@gmail.com and we will do our best to arrange an exchange subject to stock availability.

Q: What if my item arrives damaged?
Please contact us within 48 hours of delivery with your order number, a description of the damage, and clear photos. We will arrange a replacement or refund as quickly as possible.

Products & Authenticity

Q: Are your dirndls and lederhosen authentic?
Yes. All products at Alpine Dirndl are carefully selected for their authenticity and quality. Our lederhosen are made from genuine leather and our dirndls follow traditional Bavarian and Alpine design principles.

Q: What is the difference between a midi and a maxi dirndl?
A midi dirndl typically falls between 60 and 75 cm in skirt length, ideal for Oktoberfest. A maxi dirndl falls between 90 and 110 cm and is better suited to formal events such as weddings.

Q: Which way should I tie my dirndl apron bow?
Tying the bow on the left side signals that you are single, while tying it on the right side signals that you are married or in a relationship. Tying it at the back is associated with widowhood.

Q: How should I care for my leather lederhosen?
Genuine leather lederhosen should not be machine washed. We recommend spot cleaning with a damp cloth and using a leather conditioner. Allow to air dry naturally away from direct heat or sunlight.

Q: How should I care for my dirndl?
Most dirndls can be hand washed or machine washed on a delicate cycle at 30 degrees. Always check the care label. We recommend hanging to dry rather than tumble drying to preserve the shape and embroidery.

Contact & Support

Q: How can I contact Alpine Dirndl?
You can reach us by email at Alpinedirndl@gmail.com. We aim to respond to all enquiries within 1 to 2 business days.

Q: Do you have a physical store?
We are an online-only store. All orders are placed through alpinedirndl.com and dispatched from our UK and US warehouses.

Still have a question? We are always happy to help.

Alpine Dirndl
📧 Alpinedirndl@gmail.com
🌐 alpinedirndl.com